Information | Skylight Counseling Services | Melbourne, Florida
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Information

Appointments:

You can make an appointment by calling us at 321-608-0604 or emailing us at intake@skylightcounselingservices.com.  Typically, we will speak on the phone briefly about your needs and treatment concerns prior to our first session. We do our best to schedule your first session within 48 hours of your initial phone call or inquiry.

Session Format:

Once your first appointment is scheduled, you will be given some forms to complete. The first appointment takes the longest (about 90 minutes) and is considered an intake process, as it provides us with enough time to gather all of your information, get to know each other and start developing your goals or what is also called a treatment plan.

With children, the first session will be spent mostly with the parent or caregiver. However, your child is given the opportunity to begin exploring the play room which consists of toys, games and other art materials. After all the necessary information is gathered, we will take time, if your child is willing, to begin the rapport building process. As counseling or play therapy with children progresses, we might include parent-child sessions, or family sessions in order to provide the best outcomes for your child. As research supports, involving family in a child’s treatment tends to result in better outcomes.

Our next sessions will be 45-50 minutes in length with a few minutes at the end to schedule our next session. Your sessions will be guided by the treatment plan we make together.

Cancelations/No Shows:

Please let us know within 24 hours if you are unable to make your appointment. You will be responsible for the full session fee when cancellations are received less than 24 hours in advance.

Privacy/Confidentiality:

Privacy and confidentiality are very important to us. The information you share in a session will remain confidential except when when we are required by law as a mandatory reporter to disclose suspected child abuse, elder abuse or neglect. Other exceptions include: 1) Reporting imminent harm to client or others; 2) Reporting information required in court proceedings or by a client’s insurance company, or other relevant agencies; 3) Defending claims against Skylight Counseling Services.

Please know that while email is a convenience for many people, more complex issues are better served by speaking directly. Please be aware that the confidentiality of information communicated via the Internet cannot be guaranteed.

In all other circumstances, we will seek specific permission from you to exchange information with another party, such as a doctor, school personnel or other family member. A release of information will be provided for you to review and sign.

Client Rights:

You have rights as a client receiving mental health services. You have the right:

  • To expect that as Social Workers, we have met the expectations for training and education required by state law and the State Board of Clinical Social Workers.
  • To request records and information from the Board pertaining to our credentials.
  • To file a complaint with this agency or the Board.
  • To know fees in advance of receiving services.
  • To be assured confidentiality except in specific circumstances outlined in our Privacy & Confidentiality section.
  • To be treated fairly and respectfully, free of discrimination based on race, gender, ethnicity, religion, or any other category.
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